Feedback on eBay is a crucial feature of the popular e-commerce site that most users will interact with at some point. It is handy for trading cards on the site, as it helps determine if the person you are dealing with is legitimate. To help you out, Cardlines provides the full eBay Feedback Guide.
Most e-commerce sites have something similar to eBay feedback, where sellers receive a score from consumers that future consumers can view. However, eBay feedback is an exceptionally advanced system where your score impacts site visibility and only represents recent sales. This makes eBay feedback a robust system that most users should be using.
As I said above, a high feedback rating will improve your visibility and increase your standing in search results. It can also help you achieve PowerSeller status, which distinguishes you from the rest of the site and shows customers you are trustworthy. You can earn PowerSeller status by holding a 98 percent positive feedback score for at least 12 months.
Getting PowerSeller status and just having excellent feedback, in general, is a worthy goal. This is doubly true if you are selling sports cards regularly. So, here are a few tips to keep in mind as you sell on eBay that could improve your feedback score.
Making the customer feel special is a sure-fire way to receive good feedback. In addition, being a good negotiator, providing good descriptions of your product when messaged, and overall just meeting the client’s needs will make sure they remember you and leave feedback.
Sometimes, being a great seller doesn’t mean a buyer will leave you feedback. The best way to remind them to do so is to leave them good feedback after the purchase is over. Odds are, they will end up reciprocating the positive feedback, thus improving your score.
Even if you are a good seller, there is always a chance you get bad feedback. However, regardless of the circumstances of the bad feedback, such as if a package went missing during shipping or if you just had a bad interaction with a buyer, low feedback will hurt your score.
While you can’t just remove bad feedback on your account, you can limit the effect it has by responding to it. When responding to feedback, be sure to address their concerns. When doing so, be professional, and show empathy. Reliably courteous behavior shows prospective buyers that you care and could lead to repeat sales.
As a buyer, it may seem like your feedback score isn’t super relevant. After all, you are just paying for a product from somebody. But your feedback score does matter, and it may limit your opportunities to buy on eBay.
Let’s say somebody is selling a rare card on eBay, not through a vault. As they receive offers, they will see your buyer feedback score. If it is low, they will know something is wrong. In some cases, this could lead to them refusing to sell to you, even if you are the highest bidder. The more expensive the card, the greater the level of potential seller reservations.
The best way to avoid this situation is to have good feedback as a buyer. Avoid being toxic, exchange pleasantries with the seller, and ensure your payment goes through as expected. Doing those should lead to most sellers leaving either no feedback or good feedback, but there is always the chance somebody has a bad day and leaves negative feedback.
Recovering from bad feedback as a buyer follows a similar process to receiving it as a seller. First, you should address the feedback and explain your side professionally and with empathy. In addition to that, when placing offers, you can outline the context of your bad feedback. If you address the problem convincingly, the seller may ignore negative feedback.
Every time you have a good time dealing with somebody on eBay, you should leave positive feedback. First, it is the right thing to do. Second, it rewards your transaction partner with a higher feedback score. Second, and they may reciprocate and leave you good feedback in return.
On the other hand, if you have a bad experience with a seller, your feedback should reflect that. If they are actively rude or the card isn’t as described, leaving a negative feedback will help other buyers avoid them.
However, do not go overboard. Keep in mind that sometimes people are just having a bad day. Therefore, be fair and measured with your feedback.
Feedback is a massive component on eBay that affects just about every transaction on the site. So regardless of if you regularly sell on eBay or only do it occasionally, good feedback is key to having a good experience.